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試験番号：3001問題集
試験科目：Avaya IP Office Configuration and Maintenance Exam
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試験番号：3302問題集
試験科目：Avaya Contact Center Control Manager Implementation and Maintenance Exam
最近更新時間：2014-02-25
問題と解答：全70問
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試験番号：3303問題集
試験科目：Avaya Proactive Contact Implementation and Maintenance Exam
最近更新時間：2014-02-25
問題と解答：全82問
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試験番号：3301問題集
試験科目：Avaya Aura Contact Centre Maintenance & Troubleshooting Exam
最近更新時間：2014-02-25
問題と解答：全54問
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試験番号：3305問題集
試験科目：Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
最近更新時間：2014-02-25
問題と解答：全64問
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試験番号：6207問題集
試験科目：Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam
最近更新時間：2014-02-25
問題と解答：全62問
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試験番号：3300問題集
試験科目：Avaya Aura® Contact Center Administration Exam
最近更新時間：2014-02-25
問題と解答：全61問
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試験番号：3200.1問題集
試験科目：Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam
最近更新時間：2014-02-25
問題と解答：全65問
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試験番号：3304問題集
試験科目：Avaya Call Center Elite Implementation and Maintenance Exam
最近更新時間：2014-02-25
問題と解答：全69問
100％の返金保証。1年間の無料アップデート。

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NO.1 Which three are steps to finish Message Storage Server (MSS) administration? (Choose three.)
A. Administer Classes of Service (CoS).
B. Enter the final IP addresses.
C. Administer switch integration.
D. Place the MSS in a Windows domain.
E. Administer special mailboxes.
Answer: A,D,E

Avaya   3200.1   3200.1

NO.2 A technician is installing Outlook Thick Client (OIC).
Which ports on the network need to be opened to allow communications to the Modular Messaging
system?
A. Ports 21 or 23
B. Ports 21 and 443
C. Ports 25, 143, and 389
D. Ports 25, 143, and 5001
Answer: C

Avaya   3200.1認定証   3200.1

NO.3 A customer is migrating from Modular Messaging 3.0 on a S3400 server to Modular Messaging
5.2. Which two pieces of information must be obtained to successfully complete this migration? (Choose
two.)
A. the PBX translations
B. the original planning forms for the system that runs on release 3.0
C. the latest analyzed DCT file for the system
D. the private Messaging Application Server (MAS) and Messaging Storage Server (MSS) NetBIOS name
Answer: B,C

Avaya   3200.1参考書   3200.1認定資格   3200.1   3200.1   3200.1問題集

NO.4 A customer had a catastrophic failure, and has just finished reloading a system. They would like to
restore all their data horn an ftp/sftp backup. Which statement described the first Step to restoring their
data in this manner?
A. Stop the voice system processing.
B. Install the latest service pack and patches.
C. Administer the TCP/IP settings
D. Reboot the Messaging Storage Server (MSS).
Answer: A

Avaya問題集   3200.1   3200.1   3200.1   3200.1

NO.5 Which three are pre installation tasks that Avaya recommends for the initial installation of the Modular
Messaging 5.2 system? (Choose three.)
A. Download the software updates and service packs.
B. Run the backup and verification tool.
C. Complete the Data Collection Tool data file.
D. Acquire the RFA authorization file.
E. Download the Configuration Notes.
Answer: A,C,E

Avaya   3200.1練習問題   3200.1認定証   3200.1

NO.6 A technician is installing a service park on a Modular Messaging Single Server. The technician has
copied the updates to the server using the System Platform.
In which folder on the Messaging Application Server (MAS) will the technician find the updates.?
A. C:\Avaya_ Support\Updates
B. C:\Avaya Modular Messaging\Patch Cache
C. C:\Important_Files
D. C:\MM_PATCH_FILES
Answer: D

Avaya   3200.1問題集   3200.1   3200.1認証試験   3200.1認証試験

NO.7 As part of the initial installation, configuring the "Offline Access" is important in case there is problem
with the Message Application Servers (MAS) accessing the Message Storage Server (MSS). At which
point in the insinuation process should the "Offline Access" be configured?
A. when configuring the Web Subscriber options
B. only after the MSS is configured
C. when configuring the primary MAS
D. only after all the MASs are configured
Answer: D

Avaya   3200.1   3200.1   3200.1   3200.1認定証   3200.1認定試験

NO.8 When considering password security, mailbox passwords can be required to have a specific length.
What is the default minimum subscriber password length, and what is the maximum length the word can
be set to?
A. Default 6; Maximum 10
B. Default 6; Maximum 20
C. Default 4; Maximum l5
D. Default 4; Maximum 10
E. Default 5; Maximum 10
Answer: C

Avaya   3200.1問題集   3200.1問題集

NO.9 A technician is installing a now Avaya Modular Messaging 5.2 Single Server. The customer wants to
include a Web Client server in the installation.
Which two statements about the Web Client are true? (Choose two.)
A. Web Client can be installed on a separate server from Avaya Modular Messaging.
B. Web Client can be installed as a virtual machine on the System Platform Server.
C. Web Client is not supported by Avaya Modular Messaging 5.2 Single Server.
D. Web Client software should be installed on the Message Application Server (MAS) virtual machine.
Answer: C,D

Avaya   3200.1   3200.1   3200.1過去問

NO.10 Which backup type is supported for the Avaya Modular Messaging Single Server?
A. Type 2 or 4 DVD RAM cartridge
B. DVD-RW disk
C. FTP/SFTP backup
D. Norton Ghost
Answer: C

Avaya過去問   3200.1   3200.1参考書   3200.1

最新のAvaya 3304試験の問題集

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試験番号：3304問題集
試験科目：Avaya Call Center Elite Implementation and Maintenance Exam
最近更新時間：2014-02-16
問題と解答：全69問
100％の返金保証。1年間の無料アップデート。

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NO.1 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D

Avaya   3304認定試験   3304認定資格   3304問題集

NO.2 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C

Avaya認定試験   3304   3304問題集   3304練習問題   3304認定証

NO.3 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D

Avaya参考書   3304   3304過去問   3304

NO.4 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B

Avaya参考書   3304問題集   3304   3304問題集

NO.5 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E

Avaya   3304認定資格   3304   3304

NO.6 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D

Avaya参考書   3304問題集   3304   3304

NO.7 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C

Avaya認定証   3304   3304練習問題   3304

NO.8 While configuring the Service Observing feature, which three forms should be configured and/or
verified?
A. System Parameters
B. Class of Service
C. Feature-Related System Parameters
D. Class of restriction
E. Station
Answer: C,D,E

Avaya   3304   3304   3304   3304

NO.9 A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B

Avaya認定試験   3304   3304認定証   3304練習問題   3304   3304参考書

NO.10 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E

Avaya問題集   3304認証試験   3304認定試験

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Exam Code: 3304

Exam Name: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )

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NO.1 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C

Avaya   3304   3304 braindump   3304   3304 demo

NO.2 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C

Avaya   3304   3304 test   3304   3304 exam simulations

NO.3 While configuring the Service Observing feature, which three forms should be configured and/or
verified?
A. System Parameters
B. Class of Service
C. Feature-Related System Parameters
D. Class of restriction
E. Station
Answer: C,D,E

Avaya   3304 pdf   3304   3304   3304

NO.4 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B

Avaya pdf   3304   3304   3304

NO.5 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E

Avaya   3304 exam prep   3304 practice test

NO.6 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E

Avaya   3304 certification training   3304 questions

NO.7 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D

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NO.8 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D

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NO.9 A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B

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NO.10 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D

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