The latest EXIN certification ITSM20F exam practice questions and answers

IT-Tests.com free update our training materials, which means you will always get the latest ITSM20F exam training materials. If ITSM20F exam objectives change, The learning materials IT-Tests.com provided will follow the change. IT-Tests.com know the needs of each candidate, we will help you through your ITSM20F exam certification. We help each candidate to pass the exam with best price and highest quality.

To help you prepare for ITSM20F examination certification, we provide you with a sound knowledge and experience. The questions designed by IT-Tests.com can help you easily pass the exam. The IT-Tests.com EXIN ITSM20F practice including ITSM20F exam questions and answers, ITSM20F test, ITSM20F books, ITSM20F study guide.

Take advantage of the IT-Tests.com's EXIN training materials to prepare for the exam, let me feel that the exam have never so easy to pass. This is someone who passed the examination said to us. With IT-Tests.com EXIN ITSM20F exam certification training, you can sort out your messy thoughts, and no longer twitchy for the exam. IT-Tests.com have some questions and answers provided free of charge as a trial. If I just said, you may be not believe that. But as long as you use the trial version, you will believe what I say. You will know the effect of this exam materials.

IT-Tests.com EXIN ITSM20F Training Kit is designed and ready by IT-Tests.com IT experts. Its design is closely linked to today's rapidly changing IT market. . IT-Tests.com training to help you take advantage of the continuous development of technology to improve the ability to solve problems, and improve your job satisfaction. The coverage IT-Tests.com EXIN ITSM20F questions can reach 100% , as long as you use our questions and answers, we guarantee you pass the exam the first time!

Exam Code: ITSM20F
Exam Name: EXIN (IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN))
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 78 Questions and Answers
Last Update: 2013-11-19

ITSM20F (IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)) Free Demo Download: http://www.it-tests.com/ITSM20F.html

NO.1 Deming proposed a system of continuous improvement.
Which four activities does this system involve?
A. Plan. Do. Check and Act
B. Plan. Do. Evaluate and Act
C. Plan. Perform. Audit and Improve
D. Plan. Perform. Evaluate and Act
Answer: A

EXIN   ITSM20F   ITSM20F practice test   ITSM20F

NO.2 Different types of events are reported to the Service Desk. Which event is an incident?
A. Information about the rollout of a specific application
B. A notification that a new toner cartridge has just been installed in a printer
C. A report that the printer is not working
D. A request for the installation of a new bookkeeping package
Answer: C

EXIN certification   ITSM20F answers real questions   ITSM20F test questions   ITSM20F exam prep

NO.3 What is a Configuration Baseline?
A. A benchmark of the service provider's capability
B. A configuration audit report
C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
D. The change requests allocated to a release
Answer: C

EXIN questions   ITSM20F pdf   ITSM20F exam simulations   ITSM20F braindump

NO.4 What has to be included in a well defined process?
A. Expected outcomes
B. Functions
C. Statistical support
D. Timelines
Answer: A

EXIN   ITSM20F   ITSM20F   ITSM20F   ITSM20F   ITSM20F

NO.5 What would increase the amount of detail in the Configuration Management Database (CMDB)?
A. Increasing the scope of the CMDB
B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
C. Increasing the number of records in the CMDB
D. Increasing the use of the CMDB
Answer: B

EXIN   ITSM20F   ITSM20F   ITSM20F dumps   ITSM20F practice test

NO.6 Quality Management Systems can assist organizations in enhancing what?
A. Customer satisfaction
B. ISO/EC 20000
C. Relationship with third parties
D. Supplier satisfaction
Answer: A

EXIN   ITSM20F exam dumps   ITSM20F exam prep   ITSM20F   ITSM20F   ITSM20F braindump

NO.7 Through which process does the implementation of new or changed services, including closure of a
service, need to be planned and approved.?
A. Business Relationship Management
B. Change Management
C. Release Management
D. Service Level Management
Answer: B

EXIN   ITSM20F exam dumps   ITSM20F   ITSM20F   ITSM20F

NO.8 In recent months at a transport company with 1500 desktops, dozens of requests have been received
for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?
A. Capacity Management
B. Service Level Management
C. Configuration Management
D. Availability Management
Answer: A

EXIN   ITSM20F   ITSM20F   ITSM20F practice test

NO.9 One of the activities of Problem Management is the analysis of historical Incident and Problem data held
in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?
A. Error Control
B. Identification of root causes
C. Proactive Problem Management
D. Problem Control
Answer: C

EXIN   ITSM20F test answers   ITSM20F exam

NO.10 What is known as a temporary solution that enables the user to continue working?
A. Known Error
B. Request For Change (RFC)
C. Service Request
D. Workaround
Answer: D

EXIN exam simulations   ITSM20F study guide   ITSM20F dumps

IT-Tests.com offer the latest HP2-Z25 Questions & Answers and high-quality ST0-237 PDF Practice Test. Our 000-614 VCE testing engine and E20-554 study guide can help you pass the real exam. High-quality HP0-J63 Real Exam Questions can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.it-tests.com/ITSM20F.html